Return & Refund Policy

Return & Refund Policy for Sand + Fog

At Sand + Fog, your satisfaction is important to us. If you need to return a product or request a refund, please follow the specific process and guidelines outlined below.

Return Eligibility and Timeframe

Returns are accepted within 30 days of delivery for eligible purchases, consistent with United States law and the conditions described here.

Product Condition Requirements

Items must be unused and in original condition.
Products should be returned with original packaging, if applicable.
All components and accessories must be included.
Proof of purchase or order information is required.

Returns that do not meet these criteria may require additional review before approval.

How to Request a Return

Contact Sand + Fog customer support by email at annmariegerbig@gmail.com with your order details.
Explain the reason for your return.
Provide photographs or supporting details if requested.
Wait for confirmation and detailed instructions on how to proceed with your return.

Note: Returns sent without prior authorization may not be accepted or processed properly.

Products Received Damaged or Incorrect

If your order arrives damaged, defective, incomplete, or incorrect, please notify Sand + Fog promptly. We may ask for additional information or photos to investigate. Following our review, we will provide an appropriate remedy such as a replacement, refund, or another arrangement.

Refund Process

Approved refunds will be issued to the original payment method. Once initiated, refunds typically take 5-10 business days to process, though actual timeframes depend on your payment provider and financial institution.

Return Shipping Costs

For returns due to personal preference or change of mind, customers are generally responsible for return shipping expenses unless the law states otherwise.
If the return is due to a verified mistake by Sand + Fog, a defective product, or fulfillment error, we will review and arrange the appropriate return shipping coverage.

Order Cancellations

Customers must request cancellations within 24 hours of placing the order, before it undergoes processing or shipment. Once fulfillment has begun, cancellations may no longer be possible.

Exceptions and Exclusions

Some products cannot be returned, where allowed by law. This includes customized or personalized items, and products that involve hygiene or safety restrictions.

Exchanges

If you wish to exchange an item, please contact us to confirm availability and eligibility. Exchanges depend on product stock and the reason for your request.